We want you to be happy with your Toasty Pad.
30-day returns
If you change your mind, contact us within 30 days of delivery to request a return. The item must be unused, in like-new condition, with its original packaging and accessories. Return shipping for change-of-mind returns is paid by the customer, and we will send you the return address once your request is approved. Items sent back without an approved request cannot be accepted.
Damaged, defective or wrong items
If your order arrives damaged, does not work or is not what you ordered, contact us within 30 days of delivery with your order number and a photo or short video. We will send a free replacement or a full refund, and you will not pay anything for shipping. In most cases you won't even need to send the item back.
Refunds
Once your return is received and inspected, refunds are issued to the original payment method within 5–10 business days. Original shipping was free, so nothing is deducted for it.
How to start
Use our contact page with your order number. You can also read our full Refund Policy.